سلام
من در سایت 10bet یکبار درخواست برداشت زدم و از من مدارک پاسپورت خواست که بعد از فرستادن پول رو برام زدن
الان باز درخواست برداشت زدم که اینبار از من یک قبض برق یا قبض دیگری که آدرس من باشه و 3 ماه هم نگذشته باشه برای چک کردن آدرس سکونت خواستن که من وقتی کلی قبض های منزل رو فرستادم قبول نمیکنن و میگن باید به زبان انگلیسی باشه اما من قبض انگلیسی از کجا بیارم !!
در ضمن قبض ها به نام من نیست !!!!
الان دو ایمیلی که فرستادن رو میزارم میشه یکی راهنمایی کنه راه حل چیه یا اگر شما این مشکل رو داشتید چطوری حل شده ؟
ممنون
ایمیل اول :
We would like to inform you that you are required to go through our account verification procedure in order to be able to withdraw.
To verify your account, please send us copies of the following documents:
- Copy of a utility bill issued in the past 3 months.
In case you do not possess any bills in your name, you may send us a copy of a bank statement, an insurance policy, an address certificate, a tax document, etc. as long as they prove both your name and your home address and are issued recently (in the past 3 months)
_(Please note that we accept only color copies and images with clear / visible data on them. Also_ _–_ _all edges of the documents should be visible. In case you do not possess a color scanner you can simply take a photo with camera or phone and submit it_.)
ایمیل دوم وقتی قبض هارو فرستادم
Thank you for sending us your documents.
However, we kindly ask you to provide us with a utility bill issued in Latin letters. Please note that the document must be issued in the past 3 months.
In case you do not possess any bills in your name, you may send us a copy of a bank statement, an insurance policy, an address certificate, a tax document, etc. as long as they prove both your name and your home address and are issued recently (in the past 3 months)
_(Please note that we accept only color copies and images with clear / visible data on them. Also_ _–_ _all edges of the documents should be visible. In case you do not possess a color scanner you can simply take a photo with camera or phone and submit it_.)
الان من چکار کنم که این مشکل برطرف بشه ؟ ممنون